Employment Opportunities

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Senior Data and Business Analyst

Job Posting

June 19, 2018

The Housing Authority of DeKalb County (HADC) announces an opening for the position of: 

Senior Data and Business Analyst

POSITION SUMMARY: 

Under the direction of the Director of Business Intelligence, the Senior Data and Business Analyst provides leadership and guidance necessary to support the daily operation and administration of all software solutions in use by HADC operations staff. Serve as primary liaison between IT and other agency operating units. Responsible for working directly with all depart to help support and maintain existing systems as well as help develop new functionality and reports as the business needs require. Implement computer system requirements by defining and analyzing system problems; designing and testing standards and solutions. Provide primary training on all software solutions, with a focus on Yardi-specific training.

ESSENTIAL DUTIES AND RESPONSIBILITIES: 

  • Develop and implements operational process improvements utilizing state of the art information technology solutions and industry best practices resulting in an efficient, accurate, and customer centric operating environment.
  • Internal support for reporting issues, user support, subsidy and tenant payment processing, ledger research and cleanup, account tree, general ledger, and user group/permissions management.
  • Customize existing reporting and develop new reporting as directed using available tools (SQL, SSRS, etc).
  • Define application problems by conferring with clients; evaluating procedures and processes. Research, identify, and correct errors and/or discrepancies in operating environment.
  • Provide new and ongoing user training for currently used applications. Produce technical documentation for new and existing applications for the applications including operations, user guide, etc.
  • Assist in the integration of vendor partners’ products with HADC’s IT environment.
  • Provide daily helpdesk support to all end-users on all currently used software solutions. Troubleshoot technical issues and identify modifications needed in existing applications to meet changing user requirements.
  • Interact with functional areas and implement software solutions. Develop solutions by preparing and evaluating alternative workflow solutions. Control solutions by establishing specifications; coordinating production with other IT staff.
  • Refine and create functions and/or processes based on business and operational requirements.
  • Diagnose and identify resolution for database operation problems.
  • Provide technical expertise and recommendations in assessing new IT software projects and initiatives to support and enhance our existing system.
  • Provide on demand data analysis and reporting as required to assist operational area in their daily tasks. Support, modify, correct and otherwise update existing reports as required to address operational needs.
  • Identify opportunities that can improve efficiency of business processes as need arises.
  • Verify database and data integrity validate application installation and coordinate testing of all system upgrades and implementation.
  • Participate on IT project steering committees and be involved in the design phase of any new IT software development projects.
  • Other tasks or assignments as may be required by management

MINIMUM REQUIREMENTS:

Bachelor’s degree in business, public administration, urban studies, social services, or related field preferred. Previous experience with Yardi, Affordable management, Tax Credit properties and/or the Public Housing Authority industry highly preferred. Requires functional proficiency with technology used on-the-job to include Microsoft Office Suite, SQL, SSRS and proprietary software, as well as proprietary database operations and other technology applications used to support organizational objectives.

MINIMUM SALARY: DOQ

APPLICATION DEADLINE: Open until filled

HOW TO APPLY: To apply, please email resumes to , and include the name of the position you are applying for in the subject line.


The Housing Authority of Dekalb County is an Equal Opportunity Employer.
(Minorities /Females/Veterans/Disabled)

Senior Housing Choice Voucher Program Specialist

Job Posting

May 25, 2018

The Housing Authority of DeKalb County (HADC) announces an opening for the position of:

Senior Housing Choice Voucher Program Specialist

The Senior Housing Choice Voucher Specialist is responsible for providing direct customer service to all clients of the Housing Choice Voucher Program (HCVP). The Senior Housing Choice Voucher Specialist will work closely with each respective area of the Housing Choice Voucher Program. These areas include Compliance, Client Relations, Portability, HCV, Special Programs, Program Management and Occupancy. The individual must be able to utilize critical thinking, be a self-starter and have a willingness to learn all aspects of the program. The Senior Housing Choice Voucher Specialist performs a variety of duties. These duties include, but are not limited to: coordinating and conducting client interviews, conducting client briefings, determining eligibility for clients requesting to move, issuing vouchers and RTA’s, processing rent determinations, processing HAP contract executions/terminations/renewals, annual recertifications, interim recertifications and rent increases..

DUTIES & RESPONSIBILITIES:

  • Provides excellent direct customer service to all participants and landlords participating in the Housing Choice Voucher Program; respond to inquiries and requests from participants, landlords and the general public.
  • Collects, reviews and processes data specific to assigned functions within required timelines; calculates tenant rents and housing assistance payments in accordance with established operational procedures.
  • Interfaces directly with program participants and/or property owners as needed to conduct interviews; collect paperwork; conduct termination hearings; and resolves issues, complaints or problems.
  • Documents all tasks completed in the appropriate participant file in computer system; maintains hard documentation for all transactions in a neat and organized manner in accordance with established file requirements.
  • Responsible for timely and accurate follow-ups to complete tasks; opens, reviews and acts upon all mail received within established timelines; utilizes only agency approved forms, letters and correspondence; assures that all correspondence issued is the correct and most recent version.
  • Calculates HUD-required rental contributions from eligible tenant families and the amount of the monthly Housing Assistance Payments to the owner in accordance with HUD requirements for a tenancy under the voucher program.
  • Ensures timely processing of utility allowance payments.
  • Reviews landlord/owner leases for compliance with program and statutory requirements.
  • Ensures appropriate voucher forms are processed in a timely manner.
  • Responsible for accurately documenting management processes for all assigned controlled documents.
  • Updates landlord information and makes other appropriate changes in system information in a timely and accurate manner.
  • Contributes to assigned team; actively participates in team meetings, process improvements and other special projects; collaborates with and supports all team members and follows through on initiatives and assignments as directed.
  • Ensures timely processing of utility allowance payments.
  • Reviews landlord/owner leases for compliance with program and statutory requirements.
  • Ensures appropriate voucher forms are processed in a timely manner.
  • Responsible for accurately documenting management processes for all assigned controlled documents.
  • Updates landlord information and makes other appropriate changes in system information in a timely and accurate manner.
  • Contributes to assigned team; actively participates in team meetings, process improvements and other special projects; collaborates with and supports all team members and follows through on initiatives and assignments as directed.
  • Performs all other related duties as assigned.

MINIMUM REQUIREMENTS:

  • Some college coursework preferred; Bachelor’s degree in business, public administration, urban studies, social services or related field a plus.
  • 3-5 years of experience in the Housing Choice Voucher Program is preferred.
  • Certification as a Housing Choice Voucher Specialist in the areas of occupancy, rent calculation, and/or eligibility is highly desirable.
  • Requires functional proficiency with technology used on-the-job to include Microsoft Office Suite and proprietary software, as well as proprietary database operations and other technology applications used to support organizational objectives..

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

MINIMUM SALARY: DOQ

APPLICATION DEADLINE: Open until filled

HOW TO APPLY: To apply, please email resumes to , and include the name of the position you are applying for in the subject line.


The Housing Authority of Dekalb County is an Equal Opportunity Employer.
(Minorities /Females/Veterans/Disabled)