Employment Opportunities

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Bus Driver (Part-Time)

Job Posting

September 5, 2018

The Housing Authority of DeKalb County (HADC) announces an opening for the position of: 

Bus Driver (Part-time)

RESPONSIBILITIES: The Part-time Bus Driver is responsible for driving Authority bus and assisting residents in the use of the bus service. The duties listed below illustrate other various types of work that may be performed. The omission of specific statements regarding duties does not exclude them from the position if the work is similar, related, or a logical assignment in association with this position.

  • Operates Authority bus, picking up and discharging residents at various destinations according to needs and resident programming - always following Authority procedures and safety rules. Helps individuals enter and exit the bus (e.g. elderly, handicapped, etc).
  • Walks around bus to observe any visual defects and checks operating systems (e.g., brakes, horn, windshield wipers, lights, first-aid kits, emergency flashers, door-opening devices, etc.) prior to departure.
  • Maintains transportation logs and schedules, and checks residents being transported on and off the bus.
  • Responsible for observing all local, city, and state traffic laws, regulations, and safety rules.
  • At end of route, checks bus interior for any forgotten personal items following Authority policy and procedures in an effort to restore items to owners. Removes any waste items or newspapers.
  • Follows a prescribed maintenance schedule to ensure the bus in always in good mechanical condition and routinely checks oil, water, and other fluids. Fills with gas and performs or provides for interior and exterior cleaning. Ensures inspections are performed in a timely manner.
  • Completes appropriate reports at completion of shift, noting any safety items, resident complaints/comments, incidents, etc., including recording all appropriate resident information into the Resident Services database.
  • Reports accidents immediately to appropriate personnel, requesting police or ambulance service as needed. Completes Authority accident report.
  • Accountable for consistent adherence to Authority standards regarding the ethical, responsible, and appropriate use, care, and safeguarding of Authority materials, supplies, resources, and other assets.
  • Undertakes and performs other work-related duties as assigned including work in other functional areas to cover absences or provide relief, to equalize peak work periods, or otherwise balance the workload.

MINIMUM REQUIREMENTS:

  • High School diploma or possession of a certificate of equivalence of High School Achievement (GED). Prefer one (1) year of progressive experience in reception, clerical work, the secretarial field or an equivalent combination of education and experience. Drivers must have three (3) years of experience driving a van or bus.
  • Must hold a currently valid Class B commercial driver's license and have a good driving record.
  • Good knowledge of general office practices and procedures, including business English and arithmetic.
  • Good skills in operating computer equipment, applicable Agency software, and general office machines.
  • Ability to communicate clearly, concisely, orally and in writing.
  • Ability to meet and deal tactfully, professionally, and courteously with the public and to establish and maintain effective working relationships with other employees. Must maintain polite, cordial manner in dealings with clients.
  • Ability to deal effectively with sensitive and confidential information.
  • Ability to understand and follow moderately complex written and oral instructions.
  • Valid driver’s license and good driving record.
  • Ability to be covered under the Authority’s fidelity bond.
  • Ability to be covered by the Authority’s fleet insurance carrier.

MINIMUM SALARY: DOQ

APPLICATION DEADLINE: Open until filled.

HOW TO APPLY: To apply, please email resume to . Please include a cover sheet stating position title.

The Housing Authority of Dekalb County is an Equal Opportunity Employer.
(Minorities /Females/Veterans/Disabled)

 

Client Services Representative I

Job Posting

October 10, 2018

The Housing Authority of DeKalb County (HADC) announces an opening for the position of: 

Client Services Representative I

The Client Services Representative I is responsible for addressing telephone and/or walk in inquiries that are generated by Housing Choice Voucher Program Participants, Landlords, external stakeholders and the general public. The Client Services Representative I is also responsible for projecting a professional company image through in person, phone and email interactions by exhibiting prompt and courteous service all while providing accurate information through a first touch resolution approach. Must excel in customer service delivery and relationship building. Must possess strong decision making skills and use sound judgment at all times when interacting with customers to effectively manage relationships and expectations. Embrace the use of current technology to increase daily workload performance. Effectively communicate company vision, mission, policies and procedures to clients. Interact with employees from various areas in a professional manner delivering complete and accurate information.

RESPONSIBILITIES:

  • Provides excellent customer service to all participants and landlords participating in the Housing Choice Voucher Program (HCVP); responds to telephone and/or walk in inquiries from participants, landlords and the general public in a timely manner through first touch resolution at all times if possible.
  • Greet and assist with sign-in for walk-in clients. Verify participant and landlord contact information to ensure integrity of demographic information before assisting.
  • Problem resolution of minor issues that can be addressed at the front desk without directing to other areas.
  • Triage reason for visits and or call. Identify the participant/landlord problem at hand and assign to appropriate staff member.
  • Review and accept incoming participant and landlord documents as necessary.
  • Responsible for timely and accurate follow-up to complete tasks; opens, reviews and acts upon all electronic and paper correspondence within established timelines; assures that all correspondence issued is correct and accurate.
  • Ensure department documentation is complete.
  • Perform other special projects and ad hoc reporting as assigned.
  • May be required to perform all other related duties as assigned.

MINIMUM REQUIREMENTS: Some college coursework preferred; Bachelor’s degree in business, public administration, urban studies, social service, or related field a plus. Requires functional proficiency with technology used on-the-job to include Microsoft Office Suite and proprietary software, as well as proprietary database operations and other technology applications used to support organizational objectives.

MINIMUM SALARY: DOQ

APPLICATION DEADLINE: Open until filled.

HOW TO APPLY: To apply, please email resume to 

The Housing Authority of Dekalb County is an Equal Opportunity Employer.
(Minorities /Females/Veterans/Disabled)