Employment Opportunities

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Client Services Representative I

Job Posting

September 29, 2017

The Housing Authority of DeKalb County (HADC) announces an opening for the position of: 

Client Services Representative I

The Client Services Representative I is responsible for addressing telephone and/or walk in inquiries that are generated by Housing Choice Voucher Program Participants, Landlords, external stakeholders and the general public. The Client Services Representative I is also responsible for projecting a professional company image through in person, phone and email interactions by exhibiting prompt and courteous service all while providing accurate information through a first touch resolution approach. Must excel in customer service delivery and relationship building. Must possess strong decision making skills and use sound judgment at all times when interacting with customers to effectively manage relationships and expectations. Embrace the use of current technology to increase daily workload performance. Effectively communicate company vision, mission, policies and procedures to clients. Interact with employees from various areas in a professional manner delivering complete and accurate information.

RESPONSIBILITIES:

  • Provides excellent customer service to all participants and landlords participating in the Housing Choice Voucher Program (HCVP); responds to telephone and/or walk in inquiries from participants, landlords and the general public in a timely manner through first touch resolution at all times if possible.
  • Greet and assist with sign-in for walk-in clients. Verify participant and landlord contact information to ensure integrity of demographic information before assisting.
  • Problem resolution of minor issues that can be addressed at the front desk without directing to other areas.
  • Triage reason for visits and or call. Identify the participant/landlord problem at hand and assign to appropriate staff member.
  • Review and accept incoming participant and landlord documents as necessary.
  • Responsible for timely and accurate follow-up to complete tasks; opens, reviews and acts upon all electronic and paper correspondence within established timelines; assures that all correspondence issued is correct and accurate.
  • Ensure department documentation is complete.
  • Perform other special projects and ad hoc reporting as assigned.
  • May be required to perform all other related duties as assigned.

MINIMUM REQUIREMENTS: Some college coursework preferred; Bachelor’s degree in business, public administration, urban studies, social service, or related field a plus. Requires functional proficiency with technology used on-the-job to include Microsoft Office Suite and proprietary software, as well as proprietary database operations and other technology applications used to support organizational objectives.

MINIMUM SALARY: DOQ

APPLICATION DEADLINE: Open until filled.

HOW TO APPLY: To apply, please email resume to 

The Housing Authority of Dekalb County is an Equal Opportunity Employer.
(Minorities /Females/Veterans/Disabled)

 

Housing Choice Voucher Supervisor

Job Posting

October 12, 2017

The Housing Authority of DeKalb County (HADC) announces an opening for the position of:

Housing Choice Voucher Supervisor

The Housing Choice Voucher Supervisor is responsible for providing the leadership and guidance to support the daily operation and administration of all Housing Choice Voucher (HCV) related functions within the Housing Choice Voucher Program (HCVP), which includes coordinating quality assurance checks; assisting with internal and external audits, issuance of vouchers and RTAs, processing rent determinations/adjustments, handling HAP contract executions/terminations/renewals, and annual recertifications. This individual develops and implements operational process improvements utilizing state of the art information technology solutions and industry best practices resulting in an efficient, accurate, and customer centric operating environment. In addition, this individual assists in training, staff development and provides quality controls unique to the HCVP.

RESPONSIBILITIES

  • Assists in managing annual re-certification processes, including all related functions, operational systems and processes; HCVP participant eligibility determinations, as well as assuring timely completion of annual re-certifications prior to contract anniversary dates, proper rent and subsidy calculations.
  • Plans and conducts in-depth reviews of Authority records, files, and procedures to determine whether Authority practices are in compliance with applicable Federal, State and local laws and meets the performance requirements of Section Eight Management Assessment Program (SEMAP). The process includes ensuring appropriate forms are signed and dated, calculations are correct, required documentation is current, and all assets and liabilities are accounted for.
  • Regularly reviews HUD and Authority rules and procedures to ensure accuracy of quality control reviews are established to ensure that Authority quality standards become visible, repeatable, and measurable.
  • Interprets and applies procedures to maintain required internal control records to document and SEMAP scores.
  • Performs training, both one on one and in a team/group setting, based on analysis of quality control reviews, develops best practices in the QA process and supervises quality control for all HCVP clients.
  • Cooperates with outside auditors in any undertaking that may expedite their work.
  • Prepares reports with analysis of quality control reviews to facilitate error rate tracking, file submission, file status, certifications/recertifications, and other HCVP functions.
  • Assists in providing up to date and accurate information regarding HCVP monthly reports and creates new measurements for monitoring the HCVP portfolio.
  • Coordinates with other HCVP functional areas as required.
  • Participates in staffing process by conducting interviews and making staff recommendations, including hires, transitions, and terminations; provides management decision-making in evaluating employee performance and makes recommendations for employee development and performance improvement.
  • Prepares formal internal staff communication of all policy and procedures updates, operating expectations, work rules, etc.
  • Oversees daily, weekly and monthly reports for all assigned areas of responsibility; analyzes metrics and reports to monitor production levels, identifies trends and provides recommendations for system and process improvements; coordinates and implements systems and process improvements as needed utilizing state of the art information technology solutions.
  • Provides excellent direct customer service to all current and prospective participants participating in the HCVP.
  • Participates in the development and implementation of department policies, procedures, work processes, forms, and checklists, including revisions to the HCV Administrative Plan, Owner Manuals, and Participant Handbook; reviews all forms, letters, and other documents used in standard operating procedures.
  • Responsible for timely and accurate follow-up to complete tasks; opens, reviews and acts upon all electronic and paper correspondence within established timelines; assures that all correspondence issued is correct and accurate.
  • Analyzes and applies HUD's Code of Federal Regulations and HCVP Housing notices ensuring staff, families, and owners understand and comply with rules and assures that the interests of program participants are served and that the Authority is protected.
  • Oversees and, when necessary, attends individual meetings/counseling sessions with program participants to resolve reported complaints and issues; proposes terminations of housing assistance as appropriate.
  • Performs all other related duties as assigned.

MINIMUM REQUIREMENTS: Bachelor's degree in business, public administration, urban studies, social service, or related field is desirable but not essential. And/or at least five (5) years of HCV experience and three (3) year of experience in supervision. Requires functional proficiency with technology used on-the-job to include Microsoft Office Suite and proprietary software, and strategic proficiency with using technology applications to support organizational objectives. Some formal certifications may be required for the job; these may include but are not limited to: HCV Specialist; HCV Financial Management; Rent Calculation, etc. Other job-relevant certifications, affiliations and memberships are a plus. An equivalent combination of education, training and experience that provides the required knowledge and abilities will be considered.

MINIMUM SALARY: DOQ

APPLICATION DEADLINE: Open until filled

HOW TO APPLY: To apply, please email resumes to , and include the name of the position you are applying for in the subject line.


The Housing Authority of Dekalb County is an Equal Opportunity Employer.
(Minorities /Females/Veterans/Disabled)

Portability Specialist

Job Posting

September 29, 2017

The Housing Authority of DeKalb County (HADC) announces an opening for the position of:

Portability Specialist

RESPONSIBILITIES: The Portability Specialist responsible for providing direct customer service to the Incoming and Outgoing Portability clients of the Housing Choice Voucher (HCV) Program. The Portability Specialist may be assigned to any functional area within the HCV Portability Program and will have primary responsibility for voucher and RTA issuance, completion of the HAP Contract and annual and interim recertification. The Portability Specialist performs a variety of duties. These duties include, but are not limited to: coordination of and conducting client interviews, eligibility for incoming and outgoing portability clients, maintaining effective lines of communication with initial housing authority, issuance of vouchers and RTA’s, processing rent determinations, handling HAP contract executions/terminations/renewals, annual and interim recertifications and completes necessary billing documents for portability clients.

MINIMUM REQUIREMENTS: Some college coursework preferred; Bachelor’s degree in business, public administration, urban studies, social service, or related field a plus. Requires functional proficiency with technology used on-the-job to include Microsoft Office Suite and proprietary software, as well as proprietary database operations and other technology applications used to support organizational objectives.

MINIMUM SALARY: DOQ

APPLICATION DEADLINE: Open until filled

HOW TO APPLY: To apply, please email resume to 

The Housing Authority of Dekalb County is an Equal Opportunity Employer.
(Minorities /Females/Veterans/Disabled)

 

Senior Accountant

Job Posting

October 12, 2017

The Housing Authority of DeKalb County (HADC) announces an opening for the position of: 

Senior Accountant

POSITION SUMMARY: Under the direction of the Director of Finance & Operations, the Senior Accountant is primarily responsible for applying accounting principles and procedures to  prepare and analyze financial reports and statements. This position addresses tight deadlines and a multitude of accounting activities including general ledger preparation, financial reporting, year-end audit preparation, internal controls and regulatory compliance procedures.

 

RESPONSIBILITIES

  • Applies generally accepted accounting principles, applicable federal & state guidelines and agency fiscal policies and procedures in recording financial activity in the accounting systems and subsystems.
  • Reviews and analyzes documentation, general ledger accounts, entries and reports for accuracy, completeness, fiscal integrity and compliance with applicable regulations.
  • Facilitates and performs accurate and timely monthly, quarterly and year end closes.
  • Ensures financial reporting deadlines are met and that financial records are maintained in compliance with established policies and procedures.
  • Performs financial statements analyses on a monthly basis and reports on variances. Researches and reconciles data discrepancies and prepares adjustments or corrections, as needed.
  • Prepares monthly account reconciliations.
  • Follows and monitors internal controls procedures.
  • Responds to internal inquiries regarding financial transactions, results and reports.
  • Performs financial audit preparation and provides technical support to internal and external auditors.
  • Collaborates with the Accounting Manager and the Finance Director to support overall department goals and objectives.
  • Provides leadership for different initiatives and process enhancements. Assist in development and implementation of new procedures and features to enhance the workflow of the department.
  • Trains new and existing staff, as needed. 

 

MINIMUM REQUIREMENTSBA/BS in Business with an emphasis in Accounting, CPA desirable. Experience working in Real Estate, Property Management or with Public Housing is a plus.  Must be PC proficient and able to thrive in a fast -pace setting. Experience with Yardi preferred.  Must have strong experience with Microsoft Excel, Access and Word. Strong analytical abilities and results oriented.  Strong verbal and written communication skills. Solid interpersonal and supervisory skills required. Ability to multi-task, work under pressure and meet deadlines required. Ability to work cooperatively and collaborately with all levels of employees, management, and external agencies to maximize performance, creativity, problem solving and results.

 

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

MINIMUM SALARY: DOQ

APPLICATION DEADLINE: Open until filled

HOW TO APPLY: To apply, please email resumes to , and include the name of the position you are applying for in the subject line.


The Housing Authority of Dekalb County is an Equal Opportunity Employer.
(Minorities /Females/Veterans/Disabled)